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Client Experience App

Enhancing Partner Travel Experience: A User-Centric Approach to Business Travel

#UI Design

#UserExperience

#MobileApp

#Illustrations

Overview:

  • Enhanced event information and presentation within the app.


  • Focused on user preparation and engagement for planned events.


  • Designed mobile app to improve efficiency for high-level clients.


  • Solved pain points of manual booking, expense reports, and wasted time.

Enhanced Client Experience: Provided proactive event engagement, fostered trip preparation, and ensured a smooth travel experience.

Improved Efficiency & Accuracy: Streamlined booking processes, reduced booking time, and minimized user input errors.

My Role:

Led UX from ideation to implementation (research, wireframes, prototypes, testing).

Collaborated with cross-functional team (6 devs, a product owner).

Landing Page

  • Improved Design: Implemented notification filters (desired by 82% of users) for better organization.

  • Clear & Accessible Notifications: Implemented dedicated screen with categories and icons for quick recognition (86% daily usage).

  • Prioritized User Needs: Replaced Help Center with "Upcoming Trips" for users who booked rides (based on user testing).

  • Improved User Control: Added dismiss function for unwanted notifications (desired by 50% of users).

Travel

  • Diverse Travel Options: Integrated booking for hotels, restaurants, and activities based on user demand (73%).


  • Seamless Taxi Booking: Prioritized ease of use with familiar elements and address autocomplete. (Map integration planned for future versions.)


  • Curated & Filterable Recommendations: Offered location-based suggestions for restaurants (with user-requested cuisine filtering) and other experiences (appreciated by 82% and 64% of users respectively)

Events

  • Enhanced Event Visibility: Showcased upcoming events with clear visuals and minimal distractions.


  • Detailed Event Information: Provided key details, dates, and times on the main screen.


  • Centralized Preparation: "Get Ready" button offered easy access to dedicated resources for each event (praised by 90% of users).

Collaborators

  • Facilitated Networking: Provided partner profiles with relevant expertise and optional video introductions (desired by 45% of users).


  • Removed Unnecessary Feature: Eliminated "favorite" function due to low user interest (only 15%).


  • High User Engagement: 65% of users actively browsed collaborator profiles, highlighting the value of this feature.