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Solution Portal

Build Your Vision Effortlessly: A Website Builder Helps 12+ PwC Teams, No Code Needed

#UI Design

#UX Design

#Web-Based

12

teams

had reached out and successfully built more than 16 functional websites.

8.6

Score

reported feeling confident and in control of the design process.

9.2

Score

Client satisfaction with the Solution Portal website builder.

Oeverview

Challenge: Limited initial audience for RFP-specific builder.

Solution: Transformed into general website builder with optional RFP functionality.

Impact: Increased user adoption and reduced reliance on IT resources.

  • Led all stages (research, wireframes, prototypes, visuals).

  • Partnered with product owner for user-centric solutions.

  • Collaborated with developers for smooth integration and design consistency.

  • User Research: Conducted interviews to define core content and user needs.


  • Simplified Interface: Created a user-friendly, no-code website builder for all skill levels.


  • Enhanced Workflow: Mapped user journeys for a smooth website creation process.


  • Reduced Reliance: Streamlined interface minimized learning curve and improved efficiency.

Tested Single vs. Two-Panel Layouts: User testing (26 participants, 2 with screen recordings) revealed a single-panel layout led to faster task completion (15 vs. 22 minutes).

Prioritized User Efficiency: Single-panel design minimizes hesitation and prioritizes simplicity for users with limited design experience.

1

When no changes are made, the "Save" button appears greyed out with a tooltip saying "No changes to save."

2

Users can add pages/add page folders/add RFP folder/add subpage

3

Compressed extra functions, navigation to a specific page, provide page permission if they are admins, and delete function.

4

Displayed notification at the top of the screen with a minimal height to avoid obstructing user content.

Limited color theme options aligned with PwC branding guidelines and maintained professional presentation for user-created websites.

1

Provide PwC latest UI colors.

2

Users can choose brand-approved font only.

Streamlined Content Management for PwC Website Builder

  • Offered pre-designed templates (banners, cards) for easy customization.


  • Utilized visual previews and clear names for pre-built components (user-tested for faster selection).

1

Highlight and inform the user where the new section will be placed.

2

Pre-built components with name provide users the faster decision-making.

  • Initial Pop-up: Welcomed users, explained purpose with visuals (96% found helpful).


  • Comprehensive Help Center: Offered text, visuals, and videos (92% found helpful).


  • Improved Task Completion: 77% of users successfully completed tasks using the help system.

Collaboration Features:

An access management system with the following features:

  • Website owner (admin) with full access.

  • Content editor with permission to edit specific pages.

  • 80% of users found the invitation process and role selection straightforward.

1

User Invitation: Invite new users by email, specifying their access level (editor, reviewer, etc.).

2

Role-Based Access Control: Assign different permissions to users based on their roles.